What range of coverage does Supply Chain Services provide for customers across different time zones?

Customer Service is currently available from 7 a.m. to 7 p.m. CST.

What are the primary functions of the Supply Chain Services department?

Our primary function is order fullfillment which is comprised of order entry, order status, return material authorizations, customer setup, backorder reports and complaint management. We also collaborate with all parts of the organization to take customer feedback and bring positive changes in processes and systems to improve service. Finally, we support our inside sales and field sales groups with reports and customer information to support our wholesale partners as they win new business for the company.

How important is service to Viega?

We believe that great products are not enough - service is the other piece of the package that will keep our customers for a lifetime. Therefore, our service cannot be compared to just those within our industry but also those who are known for great service, those companies that inspire fanatical devotion by their customers. When people hear Viega we want them to think of great products, reliability and legendary service.

How may Supply Chain Services be reached?

To place an order:

Fax: 1-800-976-9817
Email: customerservice@viega.com
EDI (Electronic Data Interchange): 1-800-774-5237 Ext. 180 for more information
For all other questions: Toll Free: 1-800-976-9819 or email Supply Chain Services.